Customer Service

Track Your Order

You can track your order anytime via our courier service.

Order Placement

To place an order, please follow these steps:

• View our full collection of bras, panties, lingerie, swimwear, and sportswear by visiting www.relaxintimate.com.
• To see details of an item, click on the image.
• Select your preferred size and color, then click “Add to Cart.”
• After adding items to your cart, click “View Bag and Checkout” on the shopping cart icon.
• Review your selections to confirm the correct size, color, and quantity.
• If you have specific instructions for us, add them in the provided box.
• Check “I have read and understood the Terms and Conditions.” You can view them by clicking on the text.
• Click “Proceed to Checkout.”
• Enter your customer information as prompted.
• Select your shipping method and click “Continue to Payment Method.”
• Choose your payment method.
• If the billing address is different from the shipping address, enter the appropriate billing address.
• Complete your order.

Payment Options

We accept VISA and MasterCard payments through our secure payment gateway provided by [Payment Provider].

Over-the-Phone Orders

While we encourage retail customers to place orders directly on our website, bulk or wholesale buyers and franchise inquiries can reach us by phone, WhatsApp, or email at marketing@relaxintimate.com

How Do I Track My Package?

Orders are processed within 3 working days and shipped to reach you within 3–7 working days within Sri Lanka. You’ll receive an automatic email with a tracking link once your order is shipped. For international orders, email us at reachus@relaxintimate.com with your order number, and we’ll provide delivery updates.

How Can I Change or Cancel My Order?

Orders can be changed or canceled within 24 hours of placement. Please contact us via reachus@relaxintimate.com or call [Phone Number] with your order number and change or cancellation request.

Do You Offer Plus Sizes?

Yes, we carry a selection of plus-sized lingerie.

Can I Request Personalized Lingerie?

Yes, we are happy to offer personalized lingerie options upon request.

How Can I Know My Size?

Please consult our Sizing Guide to find the best fit across all Relax Intimate product ranges.

How Are Shipping and Handling Charges Calculated for International Orders?

Shipping costs vary based on your location, order value, and package weight. Simply add items to your cart, proceed to checkout, and the ‘Shipping Cost’ will be displayed on the checkout screen before payment.

Returns and Exchanges

How Do I Return or Exchange an Item I Purchased Online?

We accept returns and exchanges on all bras and sleepwear purchased online. For hygienic reasons, we do not accept returns or exchanges on panties, briefs, or swimwear. Items must be in original condition and include the invoice and receipt. Please email us at reachus@relaxintimate.com with your order number and contact details, and we will guide you through the process.

How Soon Will I Receive My Refund for a Returned Item?

Refunds are issued within one to two weeks after we receive the returned item.